We have credited all existing USD Instant Bonus holders the equivalent Instant Bonus or the cash value of their bonus in CAD. If you believe an error has been made with your Instant Bonus conversion, please contact Support.
Any existing Free Spins Bonuses will be usable regardless of changes to Casino game currency. If you are not able to use your USD Free Spins, please contact Support.
Poker games will remain in USD, but this will not affect your casino play. Your buy-in will be automatically converted to USD when you play poker and to CAD when you play casino games.
No action is required from you and your balance will be automatically converted for the respective game. If you turn off the auto-convert option (via your Multi-Currency settings) then you will be asked to manually convert a specified amount of your bankroll and have the option to turn on auto-convert once more.
Your balance will be converted between USD and CAD at the most recent exchange rate with no fees or charges.
Yes, this option has always been available. Switching your preferred currency is possible via the Currency Settings in the Cashier.
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